TSS staff can guide you in selecting equipment that meets university standards. Purchasing procedures vary by department, so check with your area’s coordinator. OIT can also assist with setup or specialized needs. Reach out to the TSS Help Desk for consultation.

Faculty and staff can access certain software products for free or at discounted rates. Visit Software Available for Faculty and Staff for details on products available for both university-owned and personal devices.

Rice email accounts are provided through Google Workspace for Education, which includes Gmail, Calendar, Drive, Docs, Sheets, and more. Duo authentication is required to access your account.

No one at Rice will ever ask for your password or verification details via email. If you suspect phishing, contact the OIT Help Desk before responding. See the Security Awareness Campus Guide (NetID login required) for more information.

Rice offers wired and wireless network access for all employees. Learn more at Networks & Connectivity.

• Zoom – Video conferencing for meetings or classes
• Microsoft Teams – Collaboration and chat platform
• Google Workspace – Drive, Docs, Sheets, Slides, and more
• Remote Learning Guide – Tips for remote instruction and collaboration

Faculty and staff use various Rice systems to manage academic and administrative tasks:

• Email – Managed through Google Workspace
• Storage – Google Drive, OneDrive, or Box
• Canvas – Learning management system
• Esther – Course registration and records
• iO – HR and finance self-service portal
• Labs – Computers, software, and printers

TSS offers multiple data storage solutions. Learn more at Email, Collaboration & Storage.

Safeguard your accounts and university systems with strong passwords and Duo two-factor authentication. Avoid phishing messages and use a password manager when possible.

Review Rice Technology policies:

• Appropriate Use of Rice Technology Policy
• Protection of University Data
• Digital Copyright Compliance

Rice’s learning management system is Canvas. Instructors can access course tools, assignments, and communication systems through canvas.rice.edu.

• Learning Environments Newsletter
• Canvas Training Center
• Teaching FAQs

The Center for Research Computing (CRC) provides facilities and services for high-performance computing, visualization, and data storage to support Rice’s research mission.

The TSS Help Desk provides assistance with accounts, network connectivity, troubleshooting, and general support.

• Phone: 713-348-4357 (xHELP)
• Email: helpdesk@rice.edu
• Online Form: oit.rice.edu/request-help
• Remote Support: BeyondTrust (Bomgar)

Explore the TSS Web Tutorials site, TSS Services and KnowledgeBase for quick guides, tutorials, and troubleshooting resources.

• IT Status – Live updates on outages and maintenance
• TSS KnowledgeBase – Service updates and how-to articles
• Phish Bowl – Recent phishing alerts and examples