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Technology Solutions & Services (TS&S)

Supporting Rice students, faculty, and staff

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Need Technical Support or Services?

Technology Solutions & Services (TS&S), formerly the Office of Information Technology, provides technology support, services, and resources for the Rice community.

Help Desk specialist assisting a caller

Service Desk

The TS&S Service Desk is your central contact for IT support and troubleshooting. We offer in-person and remote services, and we associate all requests with a support ticket. Our goal is to always provide you with an excellent service experience.

*After-hours support available for urgent issues, please call.

Request Assistance →
Instructor providing classroom support

Classroom & Learning Support

Need help with classroom technology or Canvas? Our Learning Environments team provides on-site and remote assistance for teaching spaces, lectures, and course tools.

  • Phone: 713-348-HELP (4357)
  • Hours: On-site support (excluding university holidays):
    • Monday - Thursday, 8:00 a.m. – 6:00 p.m.
    • Friday 8:00 a.m. – 5:00 p.m.
    • Call back support is available at all times.

Login to Canvas → Learning Environments FAQ →
Team collaborating with laptops and documents

Available Services

Explore the wide range of technology tools and services available through TS&S to support teaching, research, and day-to-day operations at Rice. From communication platforms to data management and classroom technology, we’re here to help you work smarter and stay connected.

View the TS&S Services Catalog →
Technology dashboard with notifications

Updates & Resources

Stay informed about TS&S news, service updates, and maintenance schedules. Visit the KnowledgeBase for guides and announcements, find tutorials for frequently asked web questions, check system status, or share your TS&S site feedback with us anytime.

Visit KnowledgeBase → Check IT Status → View Web Tutorials →
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Rice TS&S Resources For: